Refund policy

Returns

We hope you love your BOSHRA piece. If you wish to return your order, you have 14 days from the day you receive it to request a return.

To be eligible for a return, your item must be returned in its original, unused condition.

Please make sure that:

• all original tags and security tags are still attached;
• the item shows no signs of wear or use;
• the leather and hardware are free from scratches, marks or damage;
• all accessories, including detachable straps, are included;
• the original dust bag and packaging are included.

How to return your order

To request a return, please contact us at info@boshra.be, mentioning your order number.

Belgium
Returns from Belgium are complimentary. Once your return has been approved, we will provide you with a prepaid return label.

You can also return your order to our atelier free of charge. Please contact us beforehand to arrange your visit.

International returns
For returns from outside Belgium, return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured shipping service, as the return remains your responsibility until it has been received by BOSHRA.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged or if you have received the wrong item.

We may ask you to provide photographs so that we can assess the issue and arrange an appropriate solution. If an item is defective, damaged or incorrectly supplied, BOSHRA will cover the return shipping costs.

Personalized & Custom Orders

Personalized items and pieces made specifically to your individual specifications cannot be returned, unless they are defective or do not conform to your order.

Exchanges

We do not currently offer direct exchanges. If you would like another colour, size or style, please return your original order and place a new order.

Refunds

Once we have received and inspected your return, we will notify you by email.

If your return is accepted, the refund will be issued to your original payment method.

For returns made under the statutory right of withdrawal, the original standard delivery cost will also be refunded where required by law. Additional costs resulting from your choice of a more expensive delivery method are not refundable.

Please note that your bank or payment provider may require additional time to process the refund.

Your statutory consumer rights remain unaffected.